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| Kew Gardens, May 2026 |
It was Mr M who told me that I could link my Oyster card and my Senior Railcard to get discounts. I looked online for instructions, and it said I needed to create an Oyster account, then go to the railway staff in person with my card. For quite a while I'd been using my contactless bank card, but to get the discount I had to use my actual Oyster card, which was in Leamington. Having discovered its location, the next time I came to London I brought my ancient Oyster card, but then I discovered that to get the linking and discounts it had to have been used in the last six weeks.
So I topped up and used the Oyster card, but although I had a Transport for London (TfL) account with my Oyster linked to it, tapping into machine said 'not registered'. I thought it might be too soon as I had only linked the Oyster earlier that day. Home I went to Leamington.
Next time I brought the Oyster card and used it, but it still showed up as not registered. Lola II looked at what I had done, and we decided that what I'd created was a Transport for London account, and I probably needed to create a separate Oyster account. So I did that, went back to the station, but the system still didn't recognise the card as registered. All of these steps took even longer when you count all the times I asked for help at a station but the appropriate people who could log into the system were not available.
Next, I phoned the number on the card, which started with 0845 and my phone warned me was obsolete. It really is a very old card, probably one of the first wave to be sold. I found a more up-to-date phone number, and a very helpful lady said despite my card not showing as registered, the train staff should be able to complete the registration on a machine in the station - I just hadn't yet found the right person.
During the extensive phone menus one thing I had heard mentioned was the issue of 'original Oyster cards'. So mentioned this to the helpful lady, who thought a bit more and gave me a reference number to use. If station staff still couldn't help I might need to buy a new card, in which case I could phone their number with this reference and I would be refunded the cost of the new card.
I'd been trying to get this sorted for about six months by this time, and I did consider just giving up, especially as I had no idea (and still don't know) how much the discounts might be on journeys that I take. One thing that the Oyster system has certainly removed is any idea of how much journeys actually cost. Anyway, I finally resolved to take my problem to central London rather than the stations local to Maternal Manor or Lola II and Mr M's house.
I explained the problem to one of the staff, who directed me to the other side of the station where I explained it again. I was all ready with the phone number and reference number that the helpful lady had given me on the phone, but he took my card, I entered my post code, he entered my senior railcard number and Bingo! it was done. I think he was slightly taken aback by my rejoicing - I insisted on a high five - but it was such a relief to find someone who really knew what they were doing.
I've now received my 60+ Oyster card, so I'm not even using that one any more. Should I try to link it to my Senior Railcard?

























